Surrey Law Society (SLS) is proud to announce an exciting new initiative in partnership with insight6, a leader in client experience (CX) solutions for the legal sector. This collaboration is designed to help member firms elevate their service standards, enhance client interactions, and gain a competitive edge in an increasingly client-focused market.

In today’s legal market, client expectations are higher than ever. They seek responsive, transparent, and highly personalised service, and firms that meet these expectations will stand out. This initiative offers member firms the opportunity to gain deep insights into their client experience through a variety of expert-led services, including:

CX Reviews (Mystery Shops) – Evaluate how your firm handles new enquiries via phone and website interactions, providing real-time insights into first impressions.
Client & Employee Surveys – Gather valuable feedback to understand attitudes, trends, and areas for improvement within your firm.
Client Interviews – Engage directly with your key clients to assess service delivery, communication, and overall satisfaction.
Benchmarking Tools – See how your firm’s client experience compares to other SLS member firms and the wider legal sector.

The initiative offers a range of tailored packages to help firms better understand and improve their client experience, with insights that will enable firms to refine their approach, build stronger client relationships, and ultimately boost retention and profitability.

As an exclusive benefit, SLS members can take advantage of a 10% discount on all CX packages when confirmed before 31st March 2025. Participating firms will also have the opportunity to be shortlisted for the SLS Client Experience Award at the SLS Legal Awards in October 2025, recognising excellence in client service.

For more details and to sign up, click here or view the brochure SLS Championing Client Excellence FINAL-compressed.