Delivering an exceptional Client Experience (CX) is more critical than ever, with clients expecting personalised, responsive, and efficient legal services. This initiative offers firms access to expert insights, real-time client feedback, and benchmarking tools to better understand and improve their client journey.
Through a range of tailored services—including mystery shopping CX reviews, client and employee surveys, and in-depth client interviews—firms will receive actionable insights to help strengthen client relationships, build loyalty, and drive business success.
As an exclusive benefit, SLS members will receive a 10% discount on all insight6 participation packages when signing up before 31st March 2025. This is a fantastic opportunity for firms to take their client service to the next level while benefiting from industry-leading expertise.
Find out more and explore the initiative in detail by viewing the flyer here.