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Surrey Law Society Launches Client Experience Excellence Initiative with insight6

The Surrey Law Society (SLS) is delighted to announce the launch of Championing Client Experience Excellence, an exciting new initiative in partnership with SLS Patron insight6. This programme is designed to help SLS member firms enhance their client interactions, improve service delivery, and gain a competitive edge in today’s legal market.

 

Delivering an exceptional Client Experience (CX) is more critical than ever, with clients expecting personalised, responsive, and efficient legal services. This initiative offers firms access to expert insights, real-time client feedback, and benchmarking tools to better understand and improve their client journey.

 

Through a range of tailored services—including mystery shopping CX reviews, client and employee surveys, and in-depth client interviews—firms will receive actionable insights to help strengthen client relationships, build loyalty, and drive business success.

 

As an exclusive benefit, SLS members will receive a 10% discount on all insight6 participation packages when signing up before 31st March 2025. This is a fantastic opportunity for firms to take their client service to the next level while benefiting from industry-leading expertise.

 

Find out more and explore the initiative in detail by viewing the flyer here.